Customer service

Customer Service

Helping you help yourself

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!

Frequently Asked Questions

Questions? Concerns?

If you would like information on a product, please type the product name or article number in the search bar at the top of the page.

If you are looking for general information about IKEA Homes or any of our services, please type your query in the search bar below.

How much does it cost to have the products delivered to my home?

When you shop online, you can see the delivery cost before finalizing your purchase, as soon as you insert your postal code. This amount is calculated according to the value of the products being delivered and where they’re being delivered to.

Can I change or cancel an online order?

If you want to reschedule or cancel the delivery date for your order, check if you can do it automatically on our Manage your order page. If you can’t do it this way, please contact us using the forms available and we’ll do everything we can to help you, according to the stage your order is at.

How can I check stock availability?

You can check stock availability on each product page

Can I track my order?

Yes, you can track your order status. All you need is your order number and the email associated with it.

Do you still have questions?

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.

We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs. We appreciate your understanding and patience.

Customer Service

Track and manage my order

Product support

How to shop

Payment options

FAQ

Privacy & Security

Helping you help yourself

Frequently Asked Questions

Do you still have questions?

Join AikeaHomes for free

Help & support

My account

About AikeaHomes

Cookies